Ryffio
Automate the calls your business already handles
Use Ryffio for reception, scheduling, lead qualification and customer care. See what an agent can do in six common workflows.
Healthcare practices
Answer calls and reduce no-shows
Front desks are busiest exactly when patients call. An agent can take appointment requests, reschedule, send reminders by outbound call, and collect intake details, while staff handle the people in front of them.
- Appointments: check availability through your scheduling system and confirm on the call
- Reminders: outbound campaigns inside consent and calling-hours rules
- Intake: structured results ready for your records, with identity details read back
- Privacy: HIPAA mode keeps no transcripts or recordings and limits calls to providers you hold BAAs with
HIPAA mode is a set of controls; compliance also depends on your contracts and practices. See Security and compliance.
Home services
Answer every home-service call
Plumbers, electricians and HVAC crews lose work to voicemail. An agent answers at any hour, finds out what's wrong and where, separates emergencies from routine jobs, and books the visit or pages the on-call technician.
- Capture: address read back, problem described, urgency judged
- Route: emergencies transfer to a live number; routine jobs get booked
- Follow up: outbound confirmation calls before the visit
Real estate
Respond to every property enquiry
Enquiries come from listings at all hours and go cold in minutes. An agent answers right away, asks the qualifying questions, answers from your listing documents, and schedules viewings in your agents' calendars.
- Qualify: budget, timing and area captured as structured fields
- Answer: from your listing sheets through a knowledge base
- Hand off: serious buyers go to the right agent with a summary
{
"budgetMax": 650000,
"timeline": "within 3 months",
"viewingRequested": true,
"preferredDay": "saturday"
}Retail and pharmacy
Automate routine customer questions
Store hours, order status, returns and refill requests make up most of the phone queue. An agent answers them from your own information, looks up live status through a tool, and passes anything unusual to staff.
- Order status: a tool looks up the order and the agent reads it back
- Refills: collect and confirm the details; staff approve
- Escalation: transfer to a person for anything out of scope
Professional services
Automate new-client intake
Law, accounting and consulting firms win or lose a client in the first call. An agent takes the details, asks the screening questions you define, flags the urgent matters and books the consultation.
- Screen: the questions you'd ask, in the order you'd ask them
- Flag: structured urgency and conflict-check fields for your team
- Book: a consultation slot in the right person's calendar
Structured intake records
Every intake produces a summary and the fields you defined, sent to your case system by webhook.
Hospitality
Handle reservations by phone
Restaurants and hotels get calls during their busiest hours. An agent takes reservations and changes, answers questions about hours and menus from your information, and notes special requests for the team.
- Bookings: party size, time and name read back
- Questions: hours, directions and dietary notes from a knowledge base
- Hand-off: large events transfer to the manager
Included with every deployment
Results
Structured data, a summary and a success evaluation on every call.
Guardrails
Consent, calling hours and do-not-call enforced by the dialer.
Human hand-off
Live transfer to a person, or to a specialist agent.
Visibility
Analytics, cost per call and alerts when calls fail.
Automate a call your team handles today
Create an account, describe the workflow and test an agent on it.